| Item | Contents | Period | Correspondence | Period | Correspondence | Comments |
| appearance * | injured very little hole(Briar) |
2weeks within delivery | replacement, Nakaya bears the shipping cost from customers( Nakaya account UPS only) | Over 2 weeks past since delivery |
Estimation after arrive at Nakaya, the shipping cost is beared by the customers | Nakaya staffs wipe off carefully to the fingerprint before shipping but we cannot prove after shipping. So we set 2 weeks for time limit |
| appearance * | Pattern in no good (Briar, celluloid) |
. | Since it is natural and unavoidable, so persuasion. | . | - | |
| performance | . | . | . | . | . | . |
| nib replacing * | Change the nib braodness (thinness) |
4weeks within delivery | Originally, it takes brand new nib cost and adjustment cost, but Nakaya bears these cost, instead please bear the shipping cost from your side. | Over 4 weeks has passed since delivery |
It takes nib cost (include customization), and please bear the shipping cost. | . |
| Ink does not flow well, skip | 4 weeks within delivery | re-adjustment for free, | Over 4 weeks has passed since delivery |
re-adjustment for free, Nakaya bears the shipping cost from customers. Nakaya account UPS only) | . | |
| * | Ink dries every time starting | Nakaya bears shipping cost from customers (Nakaya account UPS only) | ||||
| * | Scratchy bolderAthinner, increasing or decreasing ink flows | re-adjustment for free, recommend free shipping charge from customers. Nakaya judges that it is necessary to change the nib itself, nib cost is also free. ( in case of stub nib) A two-toneAa music nib need additional price. | re-adjustment for freeANakaya bears the shipping cost from customers (Nakaya account UPS only.) It takes cost in case of additional nib such as Stub, Misice and so on. | |||
| re-re-adjustment * | . | 4weeks within delivery | Nakaya bears shipping cost from customers (Nakaya account UPS only) Although Nakaya replaced the nib by the customer's requirement, s/he requires nib changing again, Nakaya asks the cost of nib. | Over 4 weeks has passed since delivery |
Customers bears shipping cost, re-re-adjustment takes cost, nib replacement(again) is also onerous. | . |
| nib cost * | In above case | . | a single tone nib ; 125$ two tone nib ; 205$ a music nib ; 205$ stub is 20 $ for additipnal price |
. | - | . |
| In case of getting though auction like Ebay | Nakaya cannot replace the nib basicly,but if the customer requires we accept above price of nib with only basic adjustment and no guarantee.And this price may higher bt case of the pen condision. | |||||