{"id":21645,"date":"2024-05-27T00:21:34","date_gmt":"2024-05-26T15:21:34","guid":{"rendered":"https:\/\/www.nakaya.org\/en\/guide\/"},"modified":"2026-03-12T15:09:07","modified_gmt":"2026-03-12T06:09:07","slug":"guide","status":"publish","type":"page","link":"https:\/\/www.nakaya.org\/en\/guide\/","title":{"rendered":"For New Customers (how to place an order)"},"content":{"rendered":"<div class=\"l-section is-max is-bottom is-bg-second-color\"><div class=\"acf-innerblocks-container\">\n<div class=\"l-container\">\n\t<div class=\"acf-innerblocks-container\">\n\t\t<div >\n\t\t\t<div class=\"c-tabs js-tabs\">\n\t<ul class=\"c-tabs__navs js-tabs-nav is-two-column is-lg\">\n\t\t\t\t\t<li>\n\t\t\t\t<a class=\"is-active\" href=\"#\" data-tab-target=\"0\">Custom Fountain Pens<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a class=\"\" href=\"#\" data-tab-target=\"1\">Original Maki-e Design<\/a>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t\t<div class=\"c-tabs__content js-tabs-content is-active\" data-tab-name=\"0\">\n\t\t\t<div class=\"c-block-steps\">\n<div class=\"c-block-steps__list\">\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.01 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Select the pen barrel model.<\/h2>\n<p class=\"c-block-steps__item-text \">Please determine the pen barrel which is the base of a fountain pen.<br \/>\nYou can narrow down your search with conditions such as the color, shape, length, and thickness of the pen barrel.<\/p>\n<\/div>\n<div class=\"c-block-steps__item-image\"><img decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/uploads\/sites\/7\/2024\/11\/img-custom-fountain-pens-01.jpg\" alt=\"\" \/><\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.02 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Specify a combination of the nib, the clip, and other accessories.<\/h2>\n<p class=\"c-block-steps__item-text \">Please determine the color and other details if you hope to add a clip or a roll stopper.<br \/>\nYou can choose the nib type from a fountain pen or a ballpoint pen. When your choice is a fountain pen, you can specify details, ranging from the line thickness to the color of the nib and whether you need the customization of the nib.<br \/>\n*You cannot choose a clip, a roll stopper, or a ballpoint pen nib for some pen barrel models.<\/p>\n<p>If you hope to make some arrangements in your fountain pen (such as a change in the pen barrel color and an addition of a small motif) on the basis of the products on our website, please make choices from the options, and we will send you an email for checking you with your requests (we kindly ask you to understand that we may not be able to meet some requests).<\/p>\n<\/div>\n<div class=\"c-block-steps__item-image\"><img decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/uploads\/sites\/7\/2024\/11\/img-custom-fountain-pens-02.jpg\" alt=\"\" \/><\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.03 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Create your handwriting record<\/h2>\n<p class=\"c-block-steps__item-text \">Please answer some questions about your handwriting habits, such as your handwriting pressure and speed.<br \/>\nWe ask you to enter your handwriting characteristics by yourself if you place an order online. You can use some videos and samples offered by us when creating your handwriting record.<\/p>\n<\/div>\n<div class=\"c-block-steps__item-image\"><img decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/themes\/nakaya-html\/dist\/assets\/images\/img-block-steps-03.jpg\" alt=\"\" \/><\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.04 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Order placement<\/h2>\n<p class=\"c-block-steps__item-text \">Please enter purchaser information, the payment method, and the address of delivery, and confirm your order.<br \/>\n*At this point, the order and the amount of payment are not finalized yet.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.05 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Final confirmation of your order via an email from our staff<\/h2>\n<p class=\"c-block-steps__item-text \">Our staff will check your order and send you an email for final confirmation. <br \/>\nPlease review the details of your customization. If everything is correct, kindly reply to confirm. Your confirmation will finalize the order.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.06 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Payment and start of production<\/h2>\n<p class=\"c-block-steps__item-text \">You can make payment with a credit card, through wire transfer, and via PayPal (an online payment service).<br \/>\n*In the case of bank remittances, please be sure to burden bank transfer fee at your expense.<br \/>\nWe will begin to produce your fountain pen once we have confirmed your payment.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.07 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Delivered by courier<\/h2>\n<p class=\"c-block-steps__item-text \">The order number provided in the enclosed greeting letter is required for after-sales service, so please preserve it.<br \/>\n*Shipping fees will be charged in addition to the price of the product(s) you have ordered.<\/p>\n<\/div>\n<div class=\"c-block-steps__item-image\"><img decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/themes\/nakaya-html\/dist\/assets\/images\/img-block-steps-04.jpg\" alt=\"\" \/><\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">After-sales support<\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">We accept requests for tuning of the nib as many times as needed.<\/h2>\n<p class=\"c-block-steps__item-text \">We offer free nib tuning and repair services that do not require part replacements.<br \/>\nPlease see the <a href=\"https:\/\/www.nakaya.org\/en\/repair\/\">\u201cTuning \/repair\u201d<\/a> section for details.<br \/>\n*We kindly ask that you cover the shipping fees for these services.<\/p>\n<\/div>\n<div class=\"c-block-steps__item-image\"><img decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/themes\/nakaya-html\/dist\/assets\/images\/img-block-steps-05.jpg\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"c-tabs__content js-tabs-content \" data-tab-name=\"1\">\n\t\t\t<div class=\"c-block-steps\">\n<div class=\"c-box-note u-mbs is-md is-bottom\">\n<div class=\"c-box-note__inner is-center\">\n<div class=\"c-box-note__text\">We accept Original Design Fountain Pen Orders <b>at prices starting at JPY500,000 <\/b>.<\/div>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__list\">\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.01 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Send your requests for design of a fountain pen via the consultation form.<\/h2>\n<p class=\"c-block-steps__item-text \">Please contact us using the consultation form.\u00a0 You can also attach an image of a specific design.\u00a0 Our staff will contact you at a later date.<br \/>\nIf you would like to change the base color or add a motif to a custom-ordered product, please contact us using via<br \/>\n<a href=\"https:\/\/www.nakaya.org\/en\/contact\/product\/\">the Product Inquiry Form<\/a>.<\/p>\n<div class=\"c-block-steps__item-button\"><a class=\"c-button is-white\" href=\"https:\/\/www.nakaya.org\/en\/contact\/design-order\/\">Consultation Form<\/a><\/div>\n<\/div>\n<div class=\"c-block-steps__item-image\"><img decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/uploads\/sites\/7\/2024\/11\/img-original-makie-design-01.jpg\" alt=\"\" \/><\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.02 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Our staff will contact you by email<\/h2>\n<p class=\"c-block-steps__item-text \">Our staff will ask you about such matters as the pattern and model you prefer and your budget in detail.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.03 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Proposal of design (only one time)<\/h2>\n<p class=\"c-block-steps__item-text \">We will create a design in accordance with your requests and propose it.<br \/>\nPlease check that what you have requested are incorporated into the design.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.04 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Specify the nib and clip<\/h2>\n<p class=\"c-block-steps__item-text \">Please determine the color and other details if you hope to add a clip or a roll stopper. You can choose the nib type from a fountain pen or a ballpoint pen.<br \/>\nWhen your choice is a fountain pen, you can specify details, ranging from the line thickness to the color of the nib and whether you need the customization of the nib.<br \/>\n*You cannot choose a clip, a roll stopper, or a ballpoint pen nib for some pen barrel models.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.05 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Create your writing chart<\/h2>\n<p class=\"c-block-steps__item-text \">Please answer a few questions about writing, including pressure and writing speed. If you are unsure of your own writing characteristics, don&#8217;t worry, we have several videos and samples available.<\/p>\n<\/div>\n<div class=\"c-block-steps__item-image\"><img decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/themes\/nakaya-html\/dist\/assets\/images\/img-block-steps-12.jpg\" alt=\"\" \/><\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.06 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Final confirmation of your order via an email from our staff<\/h2>\n<p class=\"c-block-steps__item-text \">Our staff will check your order and send you an email for final confirmation.<br \/>\nPlease check the details of your order for a custom-made fountain pen once again, and get back to us if there is nothing wrong with your order. Your order will be finalized once we have received your reply.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.07 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Payment and start of production<\/h2>\n<p class=\"c-block-steps__item-text \">You can make payment with a credit card, through wire transfer, and via PayPal (an online payment service).<br \/>\n*In the case of bank remittances, please be sure to burden bank transfer fee at your expense.<br \/>\nWe will begin to produce your fountain pen once we have confirmed your payment.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.08 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Delivered by courier<\/h2>\n<p class=\"c-block-steps__item-text \">The order number provided in the enclosed greeting letter is required for after-sales service, so please preserve it.<br \/>\n*Shipping fees will be charged in addition to the price of the product(s) you have ordered.<\/p>\n<\/div>\n<div class=\"c-block-steps__item-image\"><img decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/themes\/nakaya-html\/dist\/assets\/images\/img-block-steps-13.jpg\" alt=\"\" \/><\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">After-sales support<\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">We accept requests for Tuning of the nib as many times as needed.<\/h2>\n<p class=\"c-block-steps__item-text \">We offer charge-free services of nib Tuning and repair that does not require replacing parts.<br \/>\nPlease see the <a href=\"https:\/\/www.nakaya.org\/en\/repair\/\">\u201cTuning \/repair\u201d<\/a> section for details.<br \/>\n*We kindly ask you to pay shipping fees for these services.<\/p>\n<\/div>\n<div class=\"c-block-steps__item-image\"><img decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/themes\/nakaya-html\/dist\/assets\/images\/img-block-steps-14.jpg\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t\t\n<\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21645","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/pages\/21645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/comments?post=21645"}],"version-history":[{"count":32,"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/pages\/21645\/revisions"}],"predecessor-version":[{"id":24503,"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/pages\/21645\/revisions\/24503"}],"wp:attachment":[{"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/media?parent=21645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}