{"id":21655,"date":"2024-05-27T00:21:34","date_gmt":"2024-05-26T15:21:34","guid":{"rendered":"https:\/\/www.nakaya.org\/en\/repair\/"},"modified":"2026-04-09T16:27:15","modified_gmt":"2026-04-09T07:27:15","slug":"repair","status":"publish","type":"page","link":"https:\/\/www.nakaya.org\/en\/repair\/","title":{"rendered":"Tuning and Repair"},"content":{"rendered":"<div class=\"l-section is-max is-bottom is-bg-second-color\"><div class=\"acf-innerblocks-container\">\n<div class=\"l-container\">\n\t<div class=\"acf-innerblocks-container\">\n\t\t<div >\n\t\t\t<div class=\"c-tabs js-tabs\">\n\t<ul class=\"c-tabs__navs js-tabs-nav is-two-column is-lg\">\n\t\t\t\t\t<li>\n\t\t\t\t<a class=\"is-active\" href=\"#\" data-tab-target=\"0\">Send to Nakaya<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a class=\"\" href=\"#\" data-tab-target=\"1\">Other cases<\/a>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t\t<div class=\"c-tabs__content js-tabs-content is-active\" data-tab-name=\"0\">\n\t\t\t<div class=\"c-block-steps\">\n<div class=\"c-block-steps__list\">\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.01 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Fill out the inquiry form.<\/h2>\n<p class=\"c-block-steps__item-text \">Please provide the details of your request for tuning or repair of your fountain pen according to the inquiry form for the services, and then send us the request. <br \/>\nWe will contact you later.<\/p>\n<div class=\"c-block-steps__item-button\"><a class=\"c-button is-white\" href=\"https:\/\/www.nakaya.org\/en\/contact\/repair-order\/\">Tuning or Repair Request<\/a><\/div>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.02 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Shipment of your fountain pen<\/h2>\n<p class=\"c-block-steps__item-text \">Please package your fountain pen and send your fountain pen to us by following the instructions in the email.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.03 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Arrival of your fountain pen for our tuning or repair services\/quotation<\/h2>\n<p class=\"c-block-steps__item-text \">Upon receiving your fountain pen for tuning or repair services, we will check the contents and contact you regarding the quotation and delivery date.<br \/>\nPlease note that it may take some time to return your fountain pen to you. We appreciate your understanding.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p><span class=\"c-block-steps__item-label \">STEP.04 <\/span><\/p>\n<h2 class=\"c-block-steps__item-title \">Tuning and repair services\/delivery<\/h2>\n<p class=\"c-block-steps__item-text \">We will begin tuning or repairing your fountain pen once we confirm that you have paid the fee for our services.<br \/>\nYou will receive an email notifying you of the completion of the tuning or repair, along with a request to confirm the address to which your fountain pen will be sent. After that, we will ship your fountain pen back to you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"c-tabs__content js-tabs-content \" data-tab-name=\"1\">\n\t\t\t<div class=\"c-block-steps\">\n<div class=\"c-block-steps__list\">\n<div class=\"c-block-steps__item\">\n<div class=\"c-block-steps__item-content\">\n<p class=\"c-block-steps__item-text \">If you purchased the pen at a store, please contact where you purchased it first. <br \/>\nIt is available to adjust your pen at a demonstration sales event if you bring your own pen.<\/p>\n<div class=\"c-block-steps__item-button\"><a class=\"c-button is-white\" href=\"https:\/\/www.nakaya.org\/en\/event\/\">Demonstration Sales Event<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t\t\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n<section class=\"l-section is-lg is-bottom is-bg-second-color\">\n<div class=\"l-container\">\n<div class=\"u-mbs is-bottom is-lg is-top\">\n<h3 class=\"c-heading is-lg is-border\">Before Using Our Services<\/h3>\n<ul>\n<li class=\"u-text-indent\">\u30fbWe do not accept repair requests or provide services like tuning for fountain pens from other manufacturers or those that have been altered by you or another party.<\/li>\n<li class=\"u-text-indent\">\u30fbIf you purchased your fountain pen at a shop, please contact that shop directly.<\/li>\n<li class=\"u-text-indent\">\u30fbWe are not responsible for fountain pens sent without prior contact. Also, we are not liable for damage during shipping, such as scratches or cracks.<\/li>\n<li class=\"u-text-indent\">\u30fbIf we cannot return your pen due to your circumstances and we don&#8217;t hear from you for six months after the repair or tuning is complete, we will no longer be responsible for storing it.<\/li>\n<li class=\"u-text-indent\">\u30fb<span style=\"color: #000000\">We do not ship to countries where international mail (EMS) is not available or to conflict-affected areas, and we do not offer tuning and repair.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"l-section is-sm is-bottom is-bg-second-color\">\n<div class=\"l-container\">\n<div class=\"u-mbs is-bottom is-lg\">\n<h3 class=\"c-heading is-lg is-border\">Request Menu<\/h3>\n<div class=\"c-box-number\">\n<div class=\"c-box-number__block\">\n<div class=\"c-box-number__item\">\n<div class=\"c-box-number__item-content\">\n<h4 class=\"c-box-number__item-title   c-heading is-md\">Nib tuning (free of charge)<\/h4>\n<p class=\"c-box-number__item-text  \">Tuning means we can improve the smoothness of your fountain pen&#8217;s writing. We tune the nib free of charge unless parts need to be replaced.<br \/>We kindly ask that you pay miscellaneous expenses, such as shipping fees, separately.<br \/>Examples of Issues:<br \/>\u30fbThe ink does not seep out<br \/>\u30fbThe pen writes poorly<\/p>\n<div class=\"c-box-number__item-content\">\n<h4 class=\"c-box-number__item-title   c-heading is-md\"><span style=\"color: revert;font-size: revert;font-weight: revert\">02Repair or Replacement<\/span><span style=\"color: revert;font-size: revert;font-weight: revert\">\u00a0(for a fee)<\/span><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"c-box-number__item\">\n<div class=\"c-box-number__item-content\">\n<h4 class=\"c-box-number__item-title   c-heading is-md\">Repair &amp; Replacement (for a fee)<\/h4>\n<p class=\"c-box-number__item-text  \" style=\"text-align: left\">We offer various repair services for a fee, including nib replacement, part replacement, and reapplication of urushi lacquer. Prices vary depending on the repair service, so please feel free to contact us for details.<br \/>Examples of Repair Requests:<br \/>\u30fbChanging the line thickness by replacing the nib<br \/>\u30fbThe nib is bent<br \/>\u30fbRepairs that require part replacement<br \/>\u30fbRepairing damage to urushi lacquered fountain pens<\/p>\n<div class=\"c-box-number__unit\">\n<div class=\"c-block-cases\">\n<div class=\"c-block-cases__block\">\n<div class=\"c-block-cases__item\">\n<div class=\"c-block-cases__item-image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/uploads\/2024\/07\/AFfTv1-0.jpg\" alt=\"\" width=\"292\" height=\"117\" \/><\/div>\n<div class=\"c-block-cases__item-content\">\n<p class=\"c-block-cases__item-title  \">Case No. 1: Repair of Scratches<\/p>\n<p class=\"c-block-cases__item-text  \">We apply a new layer of urushi lacquer not only to the damaged area, but to the entire cap or pen barrel.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-cases__item\">\n<div class=\"c-block-cases__item-image\"><img decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/themes\/nakaya-html\/dist\/assets\/images\/img-block-cases-repair-02.jpg\" alt=\"\" \/><\/div>\n<div class=\"c-block-cases__item-content\">\n<p class=\"c-block-cases__item-title  \">Case No. 2: Repair of Splits and Cracks Using Winding Threads<\/p>\n<p class=\"c-block-cases__item-text  \">We repair fountain pens by winding urushi lacquered threads around a split or crack to strengthen the area.<\/p>\n<\/div>\n<\/div>\n<div class=\"c-block-cases__item\">\n<div class=\"c-block-cases__item-image\"><img decoding=\"async\" src=\"https:\/\/www.nakaya.org\/en\/wp-content\/themes\/nakaya-html\/dist\/assets\/images\/img-block-cases-repair-03.jpg\" alt=\"\" \/><\/div>\n<div class=\"c-block-cases__item-content\">\n<p class=\"c-block-cases__item-title  \">Case No. 3: Kintsugi<\/p>\n<p class=\"c-block-cases__item-text  \">We repair fountain pens using the traditional Japanese art of kintsugi, which involves applying urushi lacquer to repair damaged pottery.<br \/>*Please note that we may not be able to accept requests for kintsugi repairs depending on the extent of the damage to the fountain pen.<br \/>*To prevent the ink from drying out, it is important to close the cap tightly. However, depending on the damage, the cap may not close firmly enough, leading to ink drying issues.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3 class=\"c-heading is-lg is-border\">How to request<\/h3>\n<p>Have your order number ready when contacting us about items purchased from our website.<br \/>It will take us about a month to complete the tuning of the nib after we receive your fountain pen.<br \/>The time it takes to adjust or repair your fountain pen varies depending on your specific request.<\/p>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Before Using Our Services \u30fbWe do not accept repair requests or provide services like tuning for fountain pens from other manufacturers or those that have been altered by you or another party. \u30fbIf you purchased your fountain pen at a shop, please contact that shop directly. \u30fbWe are not responsible for fountain pens sent without prior contact. Also, we are not liable for damage during shipping, such as scratches or cracks. \u30fbIf we cannot return your pen due to your &hellip; <span class=\"c-button is-more\">More<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21655","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/pages\/21655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/comments?post=21655"}],"version-history":[{"count":45,"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/pages\/21655\/revisions"}],"predecessor-version":[{"id":24526,"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/pages\/21655\/revisions\/24526"}],"wp:attachment":[{"href":"https:\/\/www.nakaya.org\/en\/wp-json\/wp\/v2\/media?parent=21655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}