Nib tuning and optimization after purchase
We hope that our fountain pens will help you enjoy your everyday writing experience and will be used for many years to come after we deliver them to you. We tune the nib of your fountain pen not only to correct defects but also to ensure you can continue using it even if your handwriting characteristics change. Our staff who understands every detail of the nib of our fountain pens will tune the nib of your fountain pen over and over until you are fully satisfied with the smoothness of writing with it.
In addition, we carefully keep the writing chart each customer provides when purchasing fountain pens from us, and we can provide re-tuning based on the records. *We offer free nib tuning (you will be responsible for any related fees and shipping costs). Please note that this policy may change due to unforeseen circumstances.
We hold demonstration sales events on a regular basis.
If you bring your Nakaya fountain pen to the event, we can tune it for you in person.
We offer the opportunity to make further refinements to your fountain pen by observing your handwriting habits in person.
Our tuning and optimization services for long-term use of your fountain pens
Fountain pens may be damaged as they are used as practical writing tools in everyday life. We hope that our customers will allow us to repair their fountain pens if they are damaged so that they can use them for a long period of time.
We offer such fee-based services as replacement of the nib or any components of your fountain pen, and kintsugi (repair of damaged parts with urushi lacquer) , so please feel free to contact us. We are committed to ensuring that you can continue to enjoy your fountain pen for many years, both in terms of its practical use and artistic value.
*Kintsugi is Japan’s traditional art of repairing broken or chipped pottery, such as bowls, by using urushi lacquer.